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Change management

Make sure people actually use the new system

True transformation needs more than new processes. We engage your people early and support them through go-live and beyond, so the new way of working sticks.

Plan a 30-minute callHow we work

Trusted by Saint-GobainNature’s PrideAertssen

0 escalations

Realistic cutover planning on a European SAP S/4HANA programme

Saint-Gobain

35% fewer deviations

From the global template after resetting ERP governance

Aertssen Group

5 phases, no big bang

From Navision to a future-proof landscape, in phased waves

Nature's Pride

Why adoption fails

Most ERP programmes underestimate the human side.

1

Training comes too late

Users see the system for the first time a few weeks before go-live.

2

Resistance goes unnoticed

Concerns are not addressed, so people fall back on old workarounds.

3

Support stops at go-live

Without hypercare and aftercare, adoption drops in the first months.

What we take on

On SAP and Microsoft Dynamics programmes, greenfield or brownfield, on-site or remote.

  • Stakeholder and impact analysis per role
  • Communication plan from kick-off to aftercare
  • Training approach and a key-user network
  • Business readiness checks before go-live
  • Hypercare and aftercare
  • Adoption monitoring after go-live

What change management covers in an ERP programme

ActivityWhy it matters
Impact analysisShows per role what changes, so support is targeted
Communication planPeople hear what changes and why, before rumours do
Key-user networkColleagues in the business who test, train and support
TrainingTimed close to go-live and based on real processes
Adoption monitoringShows after go-live where people need extra help

Not a system integrator. On your side of the table.

We represent your business during the transformation. We combine business and technical knowledge, so we can challenge your integrator on what is actually necessary.

A system integrator

  • Paid to deliver the system they sell
  • Scope and change requests drive their revenue
  • Technical view of your processes
  • Leaves after go-live

Optinus

  • Paid to deliver the outcome your business needs
  • Challenges every deviation and change request
  • Combines business and technical knowledge
  • Stays through hypercare and aftercare

How we work

Adoption planned from day one, not added at the end.

  1. Understand

    Stakeholders, impact per role and the concerns that will slow adoption.

  2. Engage

    Communication and a key-user network that carries the change into the business.

  3. Prepare

    Training and readiness checks timed around testing and go-live.

  4. Sustain

    Hypercare, aftercare and adoption monitoring after go-live.

How we can work together

Three ways to engage, depending on where your programme stands.

Option 1

Interim leadership

An Optinus programme, project or workstream manager joins your organisation for the duration of the programme.

Best for: Programmes that need senior leadership on the business side.

Option 2

Workstream delivery

We take ownership of a defined workstream, such as data migration, testing or cutover, with clear deliverables.

Best for: Specialist workstreams that need full focus.

Option 3

Assessment

A short, fixed-scope review of your programme or your readiness, with clear findings and recommendations.

Best for: An independent view before you make the next decision.

Results from recent programmes

Nature's PrideAgriculture & fresh produce

Designing and leading the HORIZON transformation

Nature's Pride outgrew Navision. Optinus designed and leads the HORIZON programme in five phases, with a 360-degree view on people, process, data and technology: standardise first, flexible only where Nature's Pride is unique.

  • 70 process steps captured, so vendors receive decision rules instead of open questions
  • 46 guiding principles validated against reality
  • Phased waves instead of a big bang

“Our flexibility is our strength. HORIZON makes it organised instead of person-dependent.”

Nature's Pride leadership team

Saint-GobainManufacturing & construction

Independent cutover lead for a European SAP S/4HANA programme

Saint-Gobain harmonised and standardised its European processes on SAP S/4HANA. As independent cutover lead, Optinus aligned the teams, challenged every deviation and created one clear narrative for go-live.

  • Realistic cutover planning with zero escalations
  • One shared truth between business and IT

“Everyone wants standard, until it gets personal.”

Saint-Gobain programme reflection

Aertssen GroupLogistics & infrastructure

Resetting governance to get an ERP programme moving again

Aertssen started an ERP modernisation to connect finance, HR and operations. An Optinus senior project manager restructured decision-making, introduced a business case for every deviation and moved the focus from silos to end-to-end processes.

  • 35% fewer deviations from the global template
  • Transparent decision-making and regained business trust
  • Restored rhythm and alignment between teams

The people you'll work with

Michael Ambroz

Michael Ambroz

Michael Ambroz is a dynamic and driven project manager, leading the way at optinus. With a passion for innovation and a keen eye for detail, he has successfully overseen the rollout of numerous implementations across the globe.

LinkedIn
Dave Beck

Dave Beck

Dave Beck is a guru in ERP solutions and his strategic vision allows him to deliver tailored solutions that address complex business needs effectively. His contributions are vital in driving successful ERP transformations and offering high-quality consulting services at optinus.

LinkedIn
Bas Kavsek

Bas Kavsek

Bas Kavsek is a highly skilled project manager with a strong background in supply chain, testing and cutover. Brings a wealth of expertise and knowledge to the table at optinus, complementing the team’s capabilities and further enhancing the company’s offerings.

LinkedIn

Frequently asked questions

When should change management start?

At the start of the programme. Adoption is much harder to fix after go-live than to plan for.

Do you do the training yourselves?

We set up the training approach and the key-user network, and work with your trainers and the integrator on the content.

Do you work on-site?

Yes. Change management works best close to the people involved, on-site in the Netherlands and Belgium.

Insights on change management

Change managementWhat are fit-gap analysis workshops?5 min readChange managementWhat is change resistance and how do you address it?5 min readChange managementHow do you handle resistance to change during business transformation?7 min read

Plan a 30-minute call

Tell us where your ERP programme stands. You get an honest, independent view on the risks and next steps.

  • No sales pitch
  • Talk to an experienced consultant, not a sales rep
  • Independent from SAP, Microsoft and integrators
Michael AmbrozMichael AmbrozYour contact at Optinus

Planning an ERP change? Talk it through with Michael in a 30-minute call.

Plan a callor call +31 6 28 47 68 06
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